CONTACT US

How to Contact Support

Please Contact Us through the app

If you contact us from here, we cannot confirm your identity.
If you can log-in to our app, please contact us through the email form in the app.

Contact us with the Email form

About Our Response

We will reply to your inquiries during business hours (11:00 - 18:00 JST).
However, Customer Support will not be available on weekends, national holidays, and our scheduled holidays.

Please note that it may take some time for us to reply to your inquiry.

Before contacting us, please review our Frequently Asked Questions.

Rules to Contact Us

  1. 1:We do not respond to any inquiries about how to complete a game.
    For other inquiries apart from how to complete the game, we might not be able to respond to you depending on your inquiries.
  2. 2:We might need time to respond to your inquiry. Even if you specify the due date of our response or immediate demand, we might not be able to satisfy them.
  3. 3:Our response will be sent to an individual. We prohibit you to reprint our response without our permission or for secondary use.
  4. 4:Depending on the detail of your inquiry or if our email cannot reach you, we might take another means to contact you.
  5. 5:For inquiries regarding violations, we take proper action based on details. Depending on the details, we might not be able to respond to you.
    Whether we respond or not, or about details, we do not notify reporters.
  6. 6:If you mention several inquiries at once, we might need to take more additional time to respond to you.

For our smooth response, please contact us with just one inquiry at a time.

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